Return Policy

Last updated: June 27, 2025

Thank you for shopping with Zodour. We are committed to delivering quality products and providing you with an exceptional experience. Please read this Return Policy carefully before placing your order.

1. No Returns or Exchanges

All sales are final. We do not accept returns, exchanges, or cancellations for any products or services purchased through our website or any other channels, except as required by applicable law.

2. Non-Returnable Items

Due to the nature of our products and for hygiene and safety reasons, all items are non-returnable and non-refundable. This includes but is not limited to:

  • Personal care and hygiene products
  • Consumable goods
  • Sale or promotional items

3. Damaged or Defective Products

We take care to package and ship your order securely. In the unlikely event that you receive a product that is defective, damaged in transit, or incorrect, please contact us within 48 hours of delivery at care@zodour.com with the following details:

  • Your order number
  • A clear description of the issue
  • Photographs showing the defect or damage

We will review your request and, at our discretion, may offer a replacement or other appropriate resolution. We reserve the right to require return of the defective or incorrect item before issuing any replacement.

4. Refusal of Return Requests

Return requests submitted beyond the specified timeframe or without the required information may be declined. We reserve the right to refuse any return, exchange, or refund that does not comply with this policy.

5. Shipping Costs

If we approve a return or replacement due to a verified defect or error on our part, we will provide instructions and cover return shipping costs as applicable. In all other cases, no shipping costs will be refunded or reimbursed.

6. Chargebacks and Disputes

If you dispute a charge with your payment provider without first contacting us to resolve any issues, we reserve the right to restrict future purchases and pursue collection of the disputed amount, plus any applicable fees.

7. Your Responsibilities

It is your responsibility to inspect your order upon delivery and notify us promptly of any problems. Failure to do so within 48 hours will constitute your acceptance of the products as received.

8. Contact Information

If you have any questions about this Return Policy, please contact us:

  • Email: care@zodour.com
  • Business Address: 2-23-514/1, Plot No 550, HMT Hills, Hyderabad, India - 500085

By completing a purchase on our website, you acknowledge and agree to this Return Policy.